At GermGuardian, we strive to ensure your complete satisfaction with our products. Please read our refund and returns policy carefully.
1. Return Eligibility
1.1 Time Frame
- Our refund and returns policy is valid for 30 days from the date of purchase
- After 30 days, we cannot offer a full refund or exchange
1.2 Condition of Items
- Items must be unused and in the same condition as received
- Original packaging is required
1.3 Non-Returnable Items
The following items are exempt from returns:
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Downloadable software products
- Certain health and personal care items
2. Return Process
2.1 Proof of Purchase
A receipt or proof of purchase is required for all returns.
2.2 Return Address
Please do not return items to the manufacturer. [Include specific return address instructions]
3. Refund Conditions
3.1 Partial Refunds
We may issue partial refunds for:
- Books with obvious signs of use
- Opened media items (CDs, DVDs, software, video games, etc.)
- Items not in original condition, damaged, or missing parts (not due to our error)
- Items returned more than 30 days after delivery
3.2 Refund Processing
- You will receive email notification about your refund status
- Approved refunds will be processed to your original payment method
- Processing time: within 30 business days
4. Sale Items
- Only regularly priced items are eligible for refunds
- Sale items cannot be refunded
5. Exchanges
- We only replace defective or damaged items
- For exchanges, please contact us at [email address]
6. Gift Returns
6.1 Items Marked as Gifts
If the item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit for the value of your return.
6.2 Items Not Marked as Gifts
For items not marked as gifts, the refund will be sent to the original purchaser.
7. Shipping
7.1 Return Shipping Costs
- You are responsible for return shipping costs
- Shipping costs are non-refundable
7.2 Shipping Deductions
The cost of return shipping will be deducted from your refund if applicable.
7.3 Shipping Insurance
- Consider using a trackable shipping service or purchasing shipping insurance for expensive items
- We don’t guarantee receipt of returned items
8. Contact Information
For questions related to refunds and returns, please contact us.